FAQ
Welcome to Averiqoi! We've put together answers to some common questions about our skincare products, shipping, orders, and customer support. If you need further assistance, please contact us at service@averiqoi.com.
1. About Our Products
Q: What products does Averiqoi offer?
A: Averiqoi offers skincare products designed to fit into your everyday skincare routine. Please visit our product pages to explore available products and learn more about their features, ingredients, and directions for use.
Q: How do I choose the right skincare product?
A: We recommend reviewing each product's description, ingredients, and directions for use before purchasing. If you have sensitive skin, allergies, or specific skin concerns, consider consulting a qualified skincare professional or dermatologist before trying a new product.
Q: How should I use your skincare products?
A: Please follow the directions provided on the individual product packaging or product page. Avoid using a product if you know you are allergic to one of its ingredients.
2. Shipping & Delivery
Q: Where does Averiqoi ship?
A: We currently offer shipping to the United States. Please ensure that your shipping address is entered correctly when placing your order.
Q: How much does shipping cost?
A: We offer the following standard shipping rates for orders shipped within the United States:
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Orders of $39.00 and above: Free standard shipping.
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Orders from $0.00 to $38.99: A flat standard shipping fee of $3.99.
Q: How long does shipping take?
A: The estimated delivery time for standard shipping is 10–15 business days. Actual delivery times may vary depending on the destination, carrier operations, and other circumstances that may affect transportation.
Q: Can I change my shipping address after placing an order?
A: If you need to update your shipping address, please contact us as soon as possible at service@averiqoi.com. Please include your order number and the corrected address. Address changes may not be possible once an order has entered the shipping process.
Q: What should I do if my order is delayed?
A: If your order has not arrived within the estimated delivery window, please contact us at service@averiqoi.com with your order number. We will review the available shipping information and assist you with the next steps.
3. Orders & Payments
Q: How can I place an order?
A: Browse our available products, select the items you wish to purchase, add them to your cart, and follow the checkout instructions to complete your order.
Q: Can I cancel or modify my order after placing it?
A: If you need to cancel or modify an order, please contact us as soon as possible. Requests are subject to the order's fulfillment status and our applicable cancellation policy. Please review our Terms of Service for additional information.
Q: What payment methods do you accept?
A: Available payment methods are displayed during checkout. Please review the options provided before completing your purchase.
4. Returns & Refunds
Q: What if I receive a damaged, defective, or incorrect item?
A: Please contact us at service@averiqoi.com with your order number and a description of the issue. Photos of the item and its packaging may help us review your request more efficiently.
Q: How can I request a return or refund?
A: Please review our Return & Refund Policy for eligibility requirements and instructions. If you need assistance, contact our customer support team with your order number and details about your request.
Q: How long does a refund take?
A: Refund eligibility and processing are subject to our Return & Refund Policy. Once a refund has been approved, the time it takes for the funds to appear in your account may depend on your payment provider or financial institution. Please contact us if you need an update on your refund.
5. Customer Support
Q: How can I contact Averiqoi?
A: You can reach our customer support team by email at service@averiqoi.com. For order-related questions, please include your order number so we can assist you more efficiently.
Q: What if I have a question that is not covered here?
A: We're happy to help. Please email service@averiqoi.com with your question, and our team will review your inquiry.
Thank you for choosing Averiqoi. We appreciate your interest in our skincare products and look forward to supporting your skincare journey.