Return & Refund Policy

Last Updated: October 28, 2026

At Averiqoi, customer satisfaction matters to us. We want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions and procedures for requesting a return, replacement, or refund for orders placed through our website.

Please review this policy before making a purchase.

1. Return Window

You may request a return within 30 calendar days of the delivery date, provided that your order meets the eligibility requirements outlined below.

To help us process your request efficiently, please contact our customer support team before sending any item back.

2. Return Eligibility

For hygiene and product safety reasons, eligible skincare products must meet the following conditions:

  • The product is unused and unopened.

  • The original seal, packaging, and labels remain intact, where applicable.

  • The product is in its original condition.

  • You provide valid proof of purchase or an order number.

Products that have been opened, used, or had their original seals removed may not be eligible for a return due to hygiene and safety considerations, except where the item is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law.

If you are unsure whether your item qualifies, please contact us before sending it back.

3. How to Request a Return

To request a return, please email service@averiqoi.com and include:

  • Your order number.

  • The product you wish to return.

  • The reason for your return.

  • Photos of the product and packaging, if relevant.

Our customer support team will review your request and provide instructions if the return is approved.

Please do not send products back before receiving return instructions from our customer support team. Unauthorized returns may cause delays in processing your request.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at service@averiqoi.com as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photos of the product and packaging where appropriate.

After reviewing your request, we will work with you to determine an appropriate solution, which may include a replacement, refund, or return.

For verified damaged, defective, or incorrect items, Averiqoi will cover reasonable return shipping costs where a return is necessary, or provide another appropriate solution at no additional cost to you, subject to applicable law.

You will not be required to bear the cost of correcting an error caused by us.

5. Return Shipping Costs

For returns due to personal preference, such as ordering the wrong product or changing your mind, customers are responsible for the return shipping costs unless otherwise required by applicable law or agreed to by our customer support team.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been resolved.

For approved returns involving damaged, defective, or incorrect products, we will provide appropriate return shipping instructions and cover applicable return shipping costs as described above.

Original shipping charges for preference-based returns are generally non-refundable, except where required by applicable law.

6. Refund Processing

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days after the returned item has been received and inspected.

Please note that your bank, credit card issuer, or payment provider may require additional time for the funds to appear in your account.

If you have not received your refund after the expected processing period, please contact us at service@averiqoi.com with your order number.

Refund amounts will be determined based on the approved return and applicable law.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at service@averiqoi.com and include your order number.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment. However, cancellations may not be possible once fulfillment or shipping has begun.

If your order has already shipped, you may need to follow the return procedure outlined in this policy.

Nothing in this section limits any cancellation or refund rights you may have under applicable law.

8. Missing or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at service@averiqoi.com with your order number.

Our customer support team will review the available tracking information and help determine the appropriate next steps.

If your package appears to be lost or the tracking information indicates delivery but you have not received the order, please contact us so we can review the situation. We will assess each case individually and handle it in accordance with our shipping policy and applicable law.

9. Exchanges

If you receive a damaged, defective, or incorrect product, please contact our customer support team to discuss an appropriate replacement or other remedy.

For other exchange requests, availability will depend on the product and current inventory. If an exchange is unavailable, our team can explain the applicable return options.

10. Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return or refund, please contact us:

Brand: Averiqoi

Customer Support Email: service@averiqoi.com

Please include your order number in all order-related inquiries so we can assist you more efficiently.

Thank you for choosing Averiqoi. We appreciate your trust and the opportunity to assist you.